Information & Rules
W E L C O M E
We are pleased to welcome you. Our wellness center is an oasis of tranquility, so we ask that you help us maintain a peaceful atmosphere by speaking quietly and setting your phone to silent. Please note that children under 16 are not permitted in the wellness center.
H O U R S
MIA ExclusiveSPA for wellness programs is open Monday through Friday from 2:00 PM to 8:00 PM, and Saturday and Sunday from 10:00 AM to 8:00 PM.
MIA Beauty for massages and treatments is open daily from 10:00 AM to 8:00 PM.
PERSONALIZED PROGRAMS
MIA Exclusive SPA, in collaboration with Starpool®, offers guests personalized programs based on the sp.a_system method, which ensures optimal use of the spa and help you achieve your wellness goals. Our wellness professionals are always available to make your spa experience truly exclusive.
A P P O I N T M E N T S
Treatments are subject to available slots, so we recommend scheduling an appointment well in advance. Appointments for minors under 18 must be made with a parent or guardian, who must also accompany them.
C A N C E L L A T I O N S
If necessary, please cancel your treatments or reschedule them at least 24 hours in advance. For cancelations made with less than 24 hours’ notice, or for no-shows, you will be charged 100% of the treatment price.
A R R I V A L
We invite you to arrive a few minutes before your scheduled appointment time. You will find a bathrobe, towel, and slippers waiting for you in your room. Please change into them in the comfort of your room before heading to the spa. Out of respect for our other guests, if you are late, we will only be able to provide the treatment for the remaining time. In that case, you will still be charged the full amount.
W E L L N E S S
For your comfort and safety, when booking massages or treatments, we ask that you notify us of any specific health conditions (such as injuries, illnesses, or allergies), as certain treatments may not be suitable. Please also inform the therapist of these circumstances before the treatment begins.
P R E C A U T I O N S
We recommend eating and drinking in moderation, as well as avoiding alcoholic beverages before a treatment. If you need to shave (especially for men’s facial treatments), it is advisable to do so at least two hours before your appointment. Before a body scrub treatment, please do not shave your legs. Sunburn may reduce the effectiveness of spa treatments, so please exercise caution and use sunscreen properly.
J E W L E R Y AND V A L U B L E S
For most treatments, it is best not to wear jewelry. We therefore recommend that you remove necklaces and bracelets before entering the wellness center. We also ask that you not bring any valuables with you, as the wellness center does not have lockers.